Shipping Policy

Shipping Policy for IMAGINATION BOOKS & CO

Thank you for shopping with Imagination Books & Co!

To provide you with the highest quality products and a wide variety of unique designs, we partner with specialized global production houses, including Ninja POD and Lulu. All of our items are printed, bound, and shipped directly from these automated fulfillment centers. Because we utilize multiple specialized facilities, items in the same order may occasionally arrive in separate packages and at slightly different times.

By placing an order on our store, you agree to the fulfillment and shipping terms outlined below.


📦 1. Order Processing & Production Times

Before an item ships, it must be custom-made. Production times vary depending on the type of product you order:

  • Apparel and Merchandise (Fulfillment via Ninja POD): 2 to 4 business days.
  • Books, Journals, and Printed Media (Fulfillment via Lulu): 3 to 5 business days.

Note: Production times may extend slightly during high-volume peak holiday seasons.


🚚 2. Shipping & Estimated Delivery Windows

Once your order has been crafted, it is handed over to major carrier networks (including the Amazon Ground network, USPS, FedEx, and DHL).

  • Contiguous United States: 2 to 5 business days transit time.
  • Alaska, Hawaii, Puerto Rico, & US Territories: 5 to 10 business days transit time.
  • International Shipping (including Canada): 7 to 15 business days transit time, depending on local customs processing.


💰 3. Shipping Rates

  • Domestic Orders: We are proud to offer Free Shipping on all orders shipped within the contiguous United States.
  • International Orders: Shipping fees for international destinations are calculated live at checkout based on the package weight and destination country.


🔍 4. Tracking Your Order

You will receive a shipping confirmation email containing a tracking number the moment your order leaves our production facility. If your order contains both apparel and books, you will receive multiple tracking numbers, as they ship from separate warehouses.


⚠️ 5. Lost, Damaged, or Delayed Packages

Because we utilize third-party fulfillment services and external postal networks, Imagination Books & Co is not physically responsible for packages once they leave the production facility. However, your satisfaction is our priority:

  • Damaged or Defective Items: If an item arrives damaged due to a printing or transit error, please email us at contact@imagination-books.com within 7 days of delivery with clear photos of the issue. We will gladly arrange a free replacement.
  • Delayed Shipments: Carrier delays caused by weather, customs, or peak holiday volumes are outside of our control. We cannot issue refunds for shipments that arrive later than the estimated window.
  • Incorrect Addresses: It is the buyer's responsibility to provide an accurate shipping address. If a package is returned to our third-party fulfillment center due to an insufficient or incorrect address, the customer will be responsible for the reshipment fees.