Return & Exchange Policy

Return & Exchange Policy

Thank you for shopping with IMAGINATION BOOKS & CO!

Because all of our apparel, merchandise, and books are custom-printed and custom-bound on-demand just for you, all sales are final. We do not carry inventory, and therefore cannot accept physical returns or exchanges for buyer's remorse, wrong sizes, or change of mind.

We only replace items if they arrive with a manufacturing defect, print error, or production mistake.

🛠️ Damaged or Misprinted Items (Production Errors)

If your item has a clear printing error, binding defect, or structural manufacturing issue from our production facilities, we will gladly issue a free replacement.
To qualify for a replacement, you must complete the following steps:
  1. Contact Us Within 30 Days: Email us at contact@imagination-books.com within 30 days of the delivery date. Requests made after 30 days cannot be processed.
  2. Provide Photo Proof: You must attach clear, well-lit photographs showing the specific misprint, production defect, or mistake.
  3. Keep the Item: Do not mail the item back to us. We operate a completely digital inspection process, and we cannot accept or process physical return packages.
Once our production team verifies the defect, we will submit a brand-new replacement order to our facilities at no extra cost to you.

❌ What Is Not Covered (Important Exclusions)

To protect our small business and maintain our ability to offer custom goods, we cannot offer replacements or refunds for the following:
  • Transit & Mail Carrier Damage: We are not responsible for packages that are bent, torn, crushed, or damaged by the postal carrier during transit. Once an item leaves our production facilities, transit handling is outside of our control.
  • Incorrect Sizing: Because garments are printed to order, we cannot replace items if the wrong size was selected at checkout. Please carefully consult our size charts before purchasing.
  • Incorrect Shipping Addresses: If a package is lost or undeliverable due to an incorrect or incomplete address provided by the customer, the customer is responsible for any costs associated with reprinting and reshipping the items.